Direct Claims Billing
We bill ICBC and WorkSafeBC directly.
No ICBC Referral
No referral needed for ICBC treatment in the first 12 weeks.
Registered Physiotherapists
Care from registered physiotherapists.
Quick Access
We make every effort to see you within 24 hours.
Which claim do you have?
We'll help you understand your next steps.
Work injury
Hurt on the job? WorkSafeBC, which many people still call WCB, manages treatment for accepted work injury claims.
WorkSafeBC ClaimsCar accident
Hurt in a crash in BC? ICBC pre-approves your treatment for the first 12 weeks, no matter who was at fault.
ICBC ClaimsHurt in a car accident while you were working? Report it to WorkSafeBC first, then let us know.
Hurt at work? Let's get you back to your job safely.
WorkSafeBC, which many people still call WCB, handles workplace injury claims in BC. Once your claim is accepted, WorkSafeBC tells you and your employer what benefits it can provide.
We treat people from warehouses and distribution centres, delivery and transport, construction and the trades, healthcare, and office work. Your physiotherapist builds your plan around what your job actually demands, so you can return to your regular duties safely.
We bill WorkSafeBC directly for accepted claims.
How to get started
-
Report your injury. Tell your employer, then report it to WorkSafeBC to start your claim. Report it right away. You have up to one year from the date of injury. How to report a work injury.
-
Get your claim number. WorkSafeBC mails you an 8-digit claim number once they receive your report. Give it to anyone who treats you.
-
Book with us online or by phone and tell us it's a WorkSafeBC claim.
-
Start treatment. Your physiotherapist assesses your injury and builds a plan around your job demands.
Good to know: If you get treatment before your claim is accepted, you may be asked to pay your provider directly. If your claim is later accepted, you can ask for reimbursement. This is why we recommend reporting your injury right away.
Workplace injuries we commonly treat
- Back and neck strains
- Shoulder injuries
- Knee and ankle injuries
- Wrist, hand and elbow strain from repetitive work
- Slips, trips and falls
- Lifting injuries
Car accident? You can start treatment right away.
After a crash in BC, ICBC's Enhanced Care covers your treatment for the first 12 weeks, no matter who was responsible. You don't need a doctor's referral and you don't need ICBC's approval first. You do need your ICBC claim number and your Personal Health Number (PHN).
We bill ICBC directly for pre-approved treatment, so you can focus on getting better instead of handling paperwork.
What's pre-approved in your first 12 weeks
| Treatment | Pre-approved by ICBC |
|---|---|
| Physiotherapy | Up to 25 treatments |
How to get started
-
Report the crash to ICBC and get your claim number. Call 604-520-8222 (Lower Mainland) or 1-800-910-4222, or report online at icbc.com/claims.
-
Book with us online or by phone. Have your claim number and PHN ready.
-
We assess your injury and, in most cases, start treatment at your first visit.
-
We bill ICBC directly for your pre-approved treatments.
-
Need care beyond 12 weeks? Your physiotherapist can work with your ICBC recovery specialist to see if you qualify for extended care.
Injuries we commonly treat after a car accident
- Whiplash and neck pain (read about whiplash treatment)
- Back and shoulder pain
- Headaches that started after the accident
- Muscle strains and other soft tissue injuries
- Dizziness or balance problems (vestibular rehabilitation)
- Stiffness and reduced movement
Why patients choose Care & Cure
1. We work with your insurer
We advocate and work for you when dealing with insurance providers like ICBC and WorkSafeBC.
2. A plan you can follow
Tools and relevant information so you understand your recovery and what to expect.
3. Quick access, flexible hours
We make every effort to book you within 24 hours. We're open until 7 pm on Mondays, Wednesdays and Fridays, and on
Saturdays from 8 to 2.
Our simple process
Request an appointment
Get a custom treatment plan
Start seeing results
Frequently Asked Questions
Yes. WorkSafeBC is the name the Workers' Compensation Board (WCB) goes by today. Many people still say WCB.
Tell your employer, then report your injury to WorkSafeBC. You have up to one year from the date of injury, but reportingright away is best. WorkSafeBC will mail you a claim number. Give that number to anyone who treats you.
You can, but you may be asked to pay your provider directly. If your claim is later accepted, you can ask for reimbursement.Reporting your injury right away avoids delays.
Report it to WorkSafeBC first. If you're unsure, call us and we'll point you in the right direction.
No. In your first 12 weeks, ICBC's Enhanced Care doesn't require a referral or ICBC's approval. You need your ICBC claimnumber and your Personal Health Number.
In the first 12 weeks, ICBC pre-approves up to 25 physiotherapy treatments.
If you still need care, your physiotherapist can work with your ICBC recovery specialist to see if you qualify for extended care.It helps to update your recovery specialist on your progress every couple of weeks.
No. For the first 12 weeks, Enhanced Care covers everyone injured in a crash, no matter who was responsible.
Yes. We bill ICBC and WorkSafeBC directly for accepted claims and pre-approved treatment.
Yes. All of our physiotherapists are registered with the College of Health and Care Professionals of BC (CHCPBC), whichregulates physical therapists in the province.
Yes. We're open until 7 pm on Mondays, Wednesdays and Fridays, until 5 pm on Tuesdays and Thursdays, and 8 am to 2 pmon Saturdays. We're closed Sundays and statutory holidays.
Our clinic is at 202-8435 120 St (Scott Rd), Delta, BC, and we welcome patients from Surrey and North Delta.
Care & Cure Physiotherapy and Massage
202-8435 120 St (Scott Rd), Delta, BC V4C 6R2
Phone: 778-590-4243
Hours
Mon, Wed, Fri 9 to 7
Tue, Thu 9 to 5
Sat 8 to 2
Closed Sun and stat holidays
Coming from Surrey or North Delta ? See drive times from your neighbourhood.
Official claim resources
Let's get your recovery started.
Call or book online. Have your claim number handy and we'll walk you through the next steps.
